Definition/Introduction

The Merriam-Webster dictionary defines feedback as "the transmission of evaluative or corrective information about an action, event, or process to the original or controlling source" or "the return to the input of a part of the output of a machine, system, or process." The definition has acquired a more specific meaning in education, specifically medical education. Over the last few decades, feedback in medical training has obtained special importance and attention due to its growing importance in education. Our better understanding of how we learn helped us realize the importance of feedback in the educational process.

Feedback has been a topic of study for decades. Many authors have presented their ideas on effective feedback, and multiple definitions have been developed in the literature (Brendan, 2018).[1] Until March 2019, there were more than 14,000 publications on feedback in PubMed. More than 10,000 publications focus on feedback in medical education, 7305 in the last 10 years and 4793 in the previous 5 years. There are 810 review articles on feedback in medical education. More than half of these reviews have published dates from 2010 to 2015.[2] 

Feedback is central to medical education in promoting learning and ensuring the meeting of standards.[3] Our knowledge about medical education is expanding in various directions, but numerous questions remain.

• What do we need to know more about feedback in medical education?
• What are the challenges?
• Is our use and application of medical knowledge as vast as our knowledge?
• Has the knowledge about medical education extended to all the users (teachers) level?
• Are we achieving better educational outcomes from knowing more about feedback?

These questions and others will be addressed in this topic on feedback. 

Components of Feedback

For appropriate feedback to be delivered, it has to have a basis in an accurate evaluation, which the learner receives in a positive self-directed environment.[4][5] Then, the feedback provider should discuss and guide what the next step or the next level to achieve would be. This process is aided by the facilitation of how to get there.[6]

A summary of the components includes:

1. Observation of performance: Thorough and detailed observation is the basis for accurate evaluation and feedback. Feedback providers must observe the learners' performance critically to formulate their assessment. The crucial observation is an educational skill that needs development and continuous improvement.[7]
2. Evaluation of performance: Learners' performance levels must be accurately evaluated to provide valuable feedback. Based on the accurate assessment, feedback providers can guide and facilitate learners' progress to the next level of performance.
3. Guidance to the next level of performance: Guiding the learners to improve performance to the next level is an essential component of feedback. The guidance includes describing the next level of performance in detail and relating it to the current level. It also includes discussing the importance and relevance of the next level to the goal of education as part of adult education.
4. Facilitation of performance improvement: After discussing the next level of learning, feedback providers should facilitate this journey, including educational resources, learning activities, or a timeline for the learning level.

Types of Feedback

There are many styles of feedback and proposals for application, and many studies support the benefits of these styles.[8][9][10] For interested educators in practice, this is a helpful resource to refer to when needed. But for the average educator, this is overwhelming. Some questions to consider include:

• What style is good or better, and to what situation or need?
• How do these styles apply, and to whom?
• What differentiates feedback and evaluation? 

The classification of feedback types may be done for various purposes. Feedback can be classified into different types depending on the purpose, content, process, and mode of delivery. 

Process and Settings of Feedback

Formal feedback

Formal feedback is planned, structured, and scheduled feedback. It is usually conducted at midrotation or midcourse to assist learners in optimizing their learning in the remaining part of the rotation. It can also occur at other times, such as at the end of the educational activity, after a significant educational event, or after observing a substantial learning deficiency. Most of the recommendations, elements, and requirements of feedback focus on this type.[11]

Informal feedback

Informal feedback is short, immediate, and focused. It usually takes place during or immediately after educational activities.[12] It facilitates and enhances the learning experience while it is taking place. It mixes easily with traditional teaching or training. The difference between feedback and instruction in these situations is that feedback should focus more on principles, concepts, and patterns than particular facts or events. Also, feedback should guide and facilitate the progress of the learning process.

Purpose of Feedback

Constructive feedback

Constructive feedback is task-focused feedback that aims to enhance the learning experience. Ideally, all feedback should be constructive.

Inspiring feedback

Inspiring feedback aims to motivate learners to enhance their motives and optimize their self-confidence and achievement potential. It has proven to be a powerful tool in education and is one of the most influential and essential elements of leadership.

Corrective feedback

Corrective feedback is short, frequent, task-focused feedback that aims to correct frequent or significant mistakes or below-normal performance.[13]

Breadth of Feedback

Formative feedback

Formative feedback is a short, ongoing type of feedback that is given frequently during learning to facilitate and improve the learning experience while it is happening. It follows the same principle of formative assessment regarding the details and content.[14]

Summative feedback

Summative feedback follows similar details and content of the summative assessment, in addition to the guidance and facilitation of feedback. It usually occurs at the end of the educational event or major step. It focuses on overall performance, concepts, and patterns. It is structured and planned.

Delivery of Feedback

Sandwich feedback

The term derives from the fact that 1 layer (usually the weak points of feedback) becomes sandwiched between two layers of strength points or encouragement. It is a common style of providing feedback. It is a natural and traditional way of providing insight to make it acceptable and well-perceived. Significant discussions, reviews, and criticism have been in the literature on this style.[15][16][17][18][19] It is not an ideal or highly valuable style. However, it is a simple and convenient way for many feedback providers. Educators should not be discouraged from using sandwich feedback if this is what they know the most. However, they should be encouraged to expand and improve their feedback styles.

Pendelton feedback

This feedback style came from Pendleton et al and was described in their book "The Consultation: An Approach to Learning and Teaching. Oxford University Press, Oxford." It is of high educational value, comprehensive yet straightforward, dialogue-based, learner-centered discussion, and easy to reproduce. Medical educators claim that it is more likely to motivate adults to learn. The central concept of this style is that the discussion starts with and focuses on the learner's input. Then, the feedback provider shares the educator's view.

It starts with the positive or strong points and then shifts to the weaknesses or points of improvement. So, the educator starts the feedback by asking the learner about their perception of what went well. Then, it is the educator's turn to provide insight. A discussion of improvement points occurs in the same way. Then, an action plan for improvement is made. 

Feedback, Coaching, and Mentoring

Can one compare feedback and providing coaching at the same time? To a great extent, yes. Over 1480 PubMed publications include coaching and feedback in the study. Coaching is based on closely observing performance and evaluating performance levels, strengths, and weaknesses. Coaches work with the trainees to improve their performance by guiding them to the next level, which is done by eliminating their shortcomings and strengthening their strengths. The trainee and lead run the process and are facilitated by the coach. According to Whitmore (2002), coaching believes that the trainee has the answers to their problems; this is the same principle of learner-centered education. Mentorship is often used in medical education and is similar to coaching but with some differences. Mentorship usually focuses on the long-term objectives, ultimate learning outcomes,  and opening learners' broader horizons. While coaching tends to focus more on current time performance and how to improve it. 

Feedback and Evaluation

There has been frequent confusion between feedback and evaluation among people participating in education; this is not unexpected. This question is asked and discussed in many educational activities, courses, workshops, and conferences. Evaluation is a well-known concept, tool, and process conducted routinely in education. When feedback is inadequate, it is mainly composed of assessment. Hence, there is confusion about the difference between the 2. Evaluation is the core and backbone of feedback. Without proper evaluation, no other parts of meaningful feedback are deliverable. When the evaluation process and result are discussed with the learner in a dialogue style, with advice and guidance on improving the performance and facilitation of this move, it becomes feedback.

Issues of Concern

Multiple articles and publications provide reviews and conclusions of the research done in the field. Studies offer various tips and recommendations on many details and parts of feedback. Tips and studied aspects included institutional culture for feedback, group participation of feedback, gender variations in perception of feedback, extended effects of feedback on preparing for educators and leaders, and experiences with various itemized instruments used for feedback. All of the knowledge obtained is useful and valuable. Much of it is directed to specialized educators and educational institutions to optimize their use of feedback concepts and tools.

Feedback for Daily Users

Most current structured educational activities and programs have feedback or debriefing as essential for various reasons. For most adult learning, training, and educational activities, learners expect to learn and perform what they learned after the course, workshop, or skills lab. Their goal is to learn the best from these activities and use what they have learned in their profession. During the learning activity, they want to know their performance level and how to improve it.

Therefore, providing feedback is a skill and practice that everyone in the education field needs. But what do users in medical education need to know about feedback? What feedback style do they have to use in their daily educational activities? The literature and publications are extensive to review and might sometimes be overwhelming or confusing. Do they have to be experts in feedback? Do they have to use all the up-to-date knowledge about feedback? What are the most commonly needed knowledge and feedback skills? What is the most important or core component of feedback, knowledge, and abilities?

To answer these questions, we must review the current challenges in feedback practice. 

Challenges in Feedback

Using feedback at multiple levels presents many challenges, from knowing, reading, and studying feedback to seeing and measuring the educational outcomes.[20] This topic reviews these challenges and offers comments and opinions on handling them. 

Feedback underuse

A common feedback issue is that it often gets skipped in educational activities. This omission happens for a variety of reasons. These reasons include busy clinical schedules, unplanned time or setting, unnecessary delays, undermind importance, lack of skills in providing feedback, and other reasons. Raising awareness of the importance of feedback in medical education, enhancing cultural and institutional feedback practice, regular faculty development activities, proper and advanced planning of providing feedback, the inclusion of feedback in the educational curriculum, and regular re-evaluation of the progress in enhancing the practice of feedback are among the solutions to raising the level of using feedback.  

Generality and brevity

Many feedback providers use brief and general feedback. Terms like "good job," "perfect," "well done," and other similar brief phrases have frequent use in suboptimal feedback. These terms and descriptions are inspiring and encouraging but, otherwise, have minimal feedback and educational value. Learners need to know their performance's high or low parts and why. They need to know how to optimize the high performance and improve the low performance with guidance and improvement efforts. Complete feedback is an essential component of education.

Delayed feedback

Feedback far from the performance time is of much less value than immediate feedback. Depending on the type and purpose, feedback given soon after a performance is of higher educational value. It relates well to the events, contains enough specific details, and has a strong corrective influence. In a group performance and feedback, immediate debriefing has high educational value. The exception to this rule is the summative feedback given for a term training or extended courses in which enough observation and evaluation are necessary before providing meaningful feedback.

Misperception

This issue is one of the most challenging issues in providing feedback. Learners often misperceive their feedback and feel low when informed of their weak points, leading to avoiding feedback or justifying their performance. All efforts should facilitate learners' perception of feedback as an opportunity for learning, almost like one-to-one coaching. Offering feedback rather than forcing it, using dialogue rather than monologue feedback, giving the learner a leading role in their feedback, and choosing the right setting for feedback are all helpful points for the proper perception of feedback.[7][20]

Improper setting

Feedback is often, unfortunately, given on the go, in the presence of others, in a rush, or when the learner is not aware or prepared. All of these circumstances are unfavorable settings for meaningful feedback. A busy clinical schedule with patients' care priorities often dictates such situations. It is a strong recommendation that feedback is scheduled and planned for in advance and that a debriefing time of a few minutes is done routinely after an important clinical activity with an educational component.[21]

Acceptance or rejection

One of the most challenging and limiting factors is learners' acceptance of feedback. Learners want to know how well they perform and find it challenging to accept weaknesses. This is especially true when feedback is imposed on them. It becomes much easier when learners request and seek feedback themselves.

Clinical Significance

Feedback has received extensive emphasis in medical education literature. Medical educators consider feedback as the cornerstone of medical education.[8] Its delivery and effectiveness are an area of discussion and ongoing efforts in real medical education practice. Technology will likely play a significant role in feedback soon. Feedback is evolving, and innovative objective feedback methods are necessary for medical education. New technologies will likely play a significant role soon.[8]

Nursing, Allied Health, and Interprofessional Team Interventions

Feedback is vital for nurses as it can help improve efficiency, knowledge, and teamwork. It is now routine in most nursing departments to provide regular feedback. 

Nursing, Allied Health, and Interprofessional Team Monitoring

Feedback and Evaluation

There has been frequent confusion between feedback and evaluation among people participating in education; this is not unexpected. This question is asked and discussed in many educational activities, courses, workshops, and conferences. Evaluation is a well-known concept, tool, and process conducted routinely in education. When feedback is inadequate, it is mainly composed of assessment. Hence, there is confusion about the difference between the two. Evaluation is the core and backbone of feedback. Without proper evaluation, no other parts of meaningful feedback are deliverable. When the evaluation process and result are discussed with the learner in a dialogue style, with advice and guidance on improving the performance and facilitation of this move, it becomes feedback.